Privacy Policy | Lokahi Cruises

Effective date: 1st December 2023

1. Introduction

This Privacy Policy sets forth the data protection and privacy practices of Lokahi Luxury Cruises LLC (“Company”, “we”, “us”, or “our”). This policy applies to all personal information collected through our website https://www.lokahicruises.com and any associated services or communications. Our commitment is to protect your personal information in accordance with applicable laws and regulations, including the General Data Protection Regulation (GDPR) and U.S. privacy laws.

2. Who We Are

Lokahi Luxury Cruises LLC is a provider of premium yacht and inter-island charter services, headquartered in the United States. Our operations focus on offering unique maritime experiences, managed by a certified captain and crew, ensuring the utmost safety and luxury for our guests.

3. Information We Collect

We collect several types of information from and about users of our website and services, including:

• Personal Identification Information: Your name, email address, telephone number, and payment information.

• Booking Information: Details regarding your charter bookings, including dates, number of guests, and specific requirements.

• Technical Data: Information collected automatically as you navigate through the site (e.g., usage details, IP addresses).

• Communication Records: Correspondences, if you contact us for support or inquiries.

4. How We Collect Information

Information is collected through various methods:

• Direct Collection: When you provide information by filling out forms on our website, such as during the booking process or while subscribing to our services.

• Automated Technologies: As you interact with our website, we may use automatic data collection technologies to gather certain information about your equipment, browsing actions, and patterns.

• Third-Party Sources: We may receive data about you from various third parties and public sources, including analytics providers or your interactions on social media platforms that are linked to our services.

5. Use of Collected Information

The collected information is used for the following purposes:

• To fulfill our service commitments, such as processing your bookings.

• To provide customer support and respond to your inquiries.

• To improve our website and personalize user experience.

• For internal operations, including data analysis, testing, and service improvement.

• To communicate with you about our services, including providing updates and promotional offers, where permitted.

6. Information Sharing and Disclosure

Your personal information may be disclosed:

• To third-party service providers who perform services on our behalf (e.g., payment processing, data analysis).

• To comply with any court order, law, or legal process, including responding to government or regulatory requests.

• To enforce or apply our terms of use and other agreements.

• If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of the Company, our customers, or others.

7. International Data Transfers

Since we operate globally, your information may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

8. Data Security Measures

We have implemented appropriate technical and organizational measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. These measures include encryption, firewalls, and secure server facilities. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security, as no method of transmission over the Internet or method of electronic storage is 100% secure.

9. Data Retention Policy

We retain personal information only for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. After this period, your personal data will be irreversibly destroyed. Any data that we are obliged to keep for administrative, legal, or security purposes will be retained in accordance with our internal retention policies and applicable laws.

10. Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn we have collected or received personal information from a child under 13 without parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us immediately.

11. Your Rights Under GDPR

For individuals within the European Union, the General Data Protection Regulation (GDPR) grants specific rights, including:

• The right to access: You can request copies of your personal data.

• The right to rectification: You can request correction of any incomplete or inaccurate data we hold about you.

• The right to erasure: You can request the deletion of your personal data under certain conditions.

• The right to restrict processing: You can request the restriction of processing your personal data.

• The right to object to processing: You can object to the processing of your personal data.

• The right to data portability: You can request the transfer of your data to another organization or directly to you.

12. Your Rights Under US Privacy Laws

Under US privacy laws, you may have additional rights, including:

• The right to know what personal data is being collected about you.

• The right to know whether your personal data is sold or disclosed and to whom.

• The right to say no to the sale of personal data.

• The right to access your personal data.

• The right to equal service and price, even if you exercise your privacy rights.

13. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

14. Third-Party Services and Links

Our website may contain links to third-party websites, advertisers, services, special offers, or other events or activities that are not owned or controlled by us. We do not endorse or assume any responsibility for any such third-party sites, information, materials, products, or services. If you access any third-party website, service, or content from our website, you do so at your own risk and you agree that we will have no liability arising from your use of or access to any third-party website, service, or content.

15. Social Media and Public Forums

We may provide public forums and social media features that allow you to share information, including personal data, about yourself and your activities. Please be aware that any information you share in these areas may be read, collected, and used by others who access them. We are not responsible for the privacy of any information that you choose to make public in these forums.

16. Opt-Out Options

You have the option to opt-out of certain uses of your personal information. This includes opting out of receiving our marketing communications. To opt-out, you may follow the unsubscribe instructions provided in any marketing communication or contact us directly. Please note that it may take some time to process your request.

17. Policy Updates and Notification

We may update this privacy policy from time to time. The updated policy will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.

18. Contact Information

If you have any questions or comments about this policy, the ways in which we collect and use your information, your choices and rights regarding such use, or wish to exercise your rights under applicable law, please do not hesitate to contact us at:

• Email: info@lokahicruises.com

19. Complaints and Dispute Resolution

If you have any complaints about our privacy practices, we encourage you to contact us first. We will do our best to resolve your complaint. If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority or another regulatory body.

20. Governing Law and Jurisdiction

This privacy policy and any dispute or claim arising out of or in connection with it or its subject matter or formation shall be governed by and construed in accordance with the law of the United States and the specific state in which the Company is headquartered, without giving effect to any choice or conflict of law provision or rule.

21. Data Protection Officer

To ensure ongoing compliance with data protection regulations, we have appointed a Data Protection Officer (DPO). The DPO is responsible for overseeing our data protection strategy and implementation to ensure compliance with GDPR requirements. The DPO can be contacted at info@lokahicruises.com

22. California Consumer Privacy Act (CCPA) Compliance

In accordance with the California Consumer Privacy Act, we extend the following rights to California residents:

• The right to know what personal data is being collected about them.

• The right to request the deletion of their personal data.

• The right to opt-out of the sale of their personal information.

• The right to non-discrimination for exercising their CCPA rights. Requests to exercise these rights can be made by contacting us using the provided contact details. We will verify and respond to such requests as required by the CCPA.

23. Nevada Privacy Rights

Under Nevada law, Nevada residents may opt out of the sale of certain kinds of personal information. If you are a Nevada resident and wish to exercise this right, please contact us at the designated contact information.

24. Data Breach Notification

In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you and the appropriate authorities without undue delay. We are committed to maintaining the highest levels of data security, and in case of any suspected data security breach, we will take all necessary steps to minimize harm and inform all affected individuals.

25. Miscellaneous Provisions

• Severability: If any provision of this policy is held to be illegal, invalid, or unenforceable, the remaining provisions will remain in full force and effect.

• No Waiver: Our failure to enforce any right or provision of this policy will not be considered a waiver of those rights.

• Interpretation: Any ambiguities in the interpretation of this policy shall not be construed against the drafting party.